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Returns/Refunds
You may return all undamaged items purchased at River Rock Handcrafted Jewelry
within 30 days of the original delivery. We will pay the return shipping costs if the
product is defective or the return is a result of our error. If the item is returned for any
other reason you are responsible for the return shipping costs and may be charged a
restocking fee of 15 percent. No returned merchandise will be accepted without a
Return Material Authorization (RMA). We will credit you in the same manner as your
original payment within 7 days of receiving the returned item.
Please return with original packaging, if possible, via USPS Priority Mail Flat Rate.
Ship authorized returns to the following address:
22 Birkdale Road
Bedford, NH 03110
For questions regarding our return policy or to obtain an RMA number, please contact
us at rma@riverrockgems.com.
You may return all undamaged items purchased at River Rock Handcrafted Jewelry
within 30 days of the original delivery. We will pay the return shipping costs if the
product is defective or the return is a result of our error. If the item is returned for any
other reason you are responsible for the return shipping costs and may be charged a
restocking fee of 15 percent. No returned merchandise will be accepted without a
Return Material Authorization (RMA). We will credit you in the same manner as your
original payment within 7 days of receiving the returned item.
Please return with original packaging, if possible, via USPS Priority Mail Flat Rate.
Ship authorized returns to the following address:
22 Birkdale Road
Bedford, NH 03110
For questions regarding our return policy or to obtain an RMA number, please contact
us at rma@riverrockgems.com.
